Tenant Services
Office Hours
Unless other arrangements are made, rent under your Residential Tenancy Agreement will be payable in advance as per your lease. If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager.
Method of PaymentCustomer initiated direct debit or cheque. NO CASH is to be brought to our offices
Water Usage (if applicable)Should be sent to our office by cheque made payable to Peter Shipway Realty.Do NOT pay Sydney Water direct.
Rental BondYour rental bond will be lodged with the NSW Department of Fair Trading. The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no other monies owing.
The bond is not to be used for rent payments up to the vacating date.
Periodic InspectionsDuring the course of your tenancy, the premises will be inspected periodically by Peter Shipway Realty after 7 days notice has been given to you.
Three months after you move into the premises, an inspection will be carried out. Our office will contact you in advance to make arrangements for a mutually convenient time. Thereafter, provided that everything is in order, further inspections will be on an annual basis.
KeysA duplicate key to all properties is retained by Peter Shipway Realty for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during standard office hours (Mon-Fri 9am-5pm), but must be returned within twenty-four (24) hours. No service is available out of office hours or on public holidays.
It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.
Locks may only be changed, after first obtaining permission from Peter Shipway Realty or the Landlord, and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your best interests to ensure that we have access to your property.
InsuranceWe strongly urge you to insure your personal possessions against loss, damage or theft. The landlord has no obligation to insure your personal belongings.
Electricity, Gas and TelephoneIt is each tenants' responsibility to have the appropriate account placed in their names and then to arrange to have a meter reading, prior to vacating the premises. The following are the contact numbers for these authorities:
All repairs can be reported to the office by phone. For your convenience you may also request repairs online on our web site by clicking on the "Repair Request" link at on this page, completing the details and sending it to us.
Only emergency repairs will be accepted verbally. All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.
If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for Calling the tradesperson will be automatically passed on to you for payment.
Where you rent a house, terrace or a semi-detached cottage, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles, cans, etc. on or around the premises.
Termination of the Tenancy AgreementYour Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.
The Residential Tenancy Agreement can be terminated by you in the following ways:
a) If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement. b) Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-one (21) days prior to the vacating date.
If however, unforseen circumstance arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact your Property Manager immediately and we will endeavour to find another suitable tenant. However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee, an Agreement preparation fee and all advertising costs.
Emergency Numbers
Plumber: 0414340287
Electrician: 0408411459 or 0414340287
locksmith: 0411421417
Handy Man: 0421487375 or 0433733973
Hot Water: 0418402259
Emergy Australia: 131388
AGL: 131245 or 131909
Please ensure that any other occupants of the property also read this information.
This page will look much better in a browser that supports web standards, but it is accessible to any browser or Internet device.